This role will be responsible for delivering our portfolio of customer success offers and will continually be focused on making our customers more efficient and more confident with the MigrationWiz suite of features and capabilities. This role ensures effective onboarding and nurturing of Migration Wiz customers. The role requires demonstrated technical proficiency.
Responsibilities
- Participate in pre-sales activities for positioning, scoping, and pricing Customer Success offerings
- Facilitate smooth sales handoff process upon sale of onboarding offers
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Provide feedback and advocacy to product, engineering, enablement teams to improve product design, capabilities, and resources- Shepherding customers through new product feature launch
- Manage and facilitate customer expectations through product escalations through the engineering organization
- Develop and maintain breadth of knowledge of existing and new features and applications particularly related to complex product use cases
- Deliver against portfolio of customer engagements
- Assist in defining, and maintaining playbooks to be applied in specific customer scenarios
- Setting clear customer expectations through effective project management execution
Requirements
- 2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business
- Bachelor’s degree required in an appropriate field of study.
- Analytical: Strong analytical skills with an aptitude for translating quantitative and qualitative customer data into action plans
- Data-driven: Knows both their customer’s success metrics and those of the department
- People person: Loves working with people and providing top tier customer support to solve problems, teaching and training, and has examples of making a customer wildly successful.
- Team Player: Proven track record of adding value to multiple teams. Will work cross-functionally to help make customers be more successful.
- Excellent communicator: Present and communicate value, influence decision making, and convey credibly at all levels of the organization including the executive level.
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